Terms of service

GrabyourQR (the "Service") lets you create, customize and manage QR codes. It is run by a sole proprietorship registered in France, whose details are in our Legal notice.

By creating an account or using the Service, you agree to these terms and to our Privacy policy. If you don't agree, please don't use the Service.

• An account is required to create and download QR codes. You need a valid email address.
• You must be at least 16 years old to create an account, and of legal age to subscribe to Pro.
• Keep your password secret. You are responsible for what happens with your account. Tell us right away at contact@grabyourqr.com if you think someone else has access to it.
• One person, one free account. Creating several accounts to get more free QR codes is not allowed.

Free: one static QR code for the lifetime of your account (website, WhatsApp, email, phone or Wi-Fi), with custom colors and shapes, downloadable in PNG and SVG. Deleting it doesn't give you a new one.

Pro: unlimited static QR codes, up to 100 dynamic QR codes (change the destination after printing), scan statistics, vCard contact cards, PDF QR codes (10 MB per file, 1 GB of storage in total) and a logo in the center of your QR codes.

Business: everything in Pro, with unlimited dynamic QR codes, PDF files up to 50 MB (10 GB of storage in total), a team of up to 5 members, bulk creation from a spreadsheet, scan stats export and priority support (answer within 24 hours on business days).

Limits: there is never a limit on scans. Dynamic QR codes and PDF storage are counted on what your account currently uses: deleting a QR code or a PDF frees its space. Reaching a limit only prevents creating new ones: your existing QR codes keep working.

Fair use: "unlimited" means unlimited for normal use by a person or a business. Automated mass creation, or use that harms the Service or other users, is not allowed and may lead to the suspension of the account.

The current features and prices are always shown on our Pricing page. We may improve the Service and add features. If we remove a paid feature you rely on, we will tell you in advance and you can cancel.

• Pro costs $10 per month or $96 per year. Business costs $35 per month or $336 per year. Prices are in US dollars, and the amount charged is always shown before you pay.
• VAT not applicable, article 293 B of the French Tax Code (CGI).
• Your bank may charge currency conversion fees if your card is not in US dollars. These fees are not set or received by GrabyourQR.
• Payments are processed securely by Stripe Payments Europe, Limited. We never see or store your card number.
• An invoice is available for every payment, from the "Manage subscription" page.
• Payments are non-refundable, except for the legal right of withdrawal of consumers described below.

• Your subscription renews automatically at the end of each period (monthly or yearly), at the price shown when you subscribed, until you cancel.
• You can cancel anytime, in two clicks, from your dashboard ("Manage subscription"). No email or call needed.
• Cancellation takes effect at the end of the period you already paid for. You keep Pro until then, and you won't be charged again.
• If we ever change the price, we will email you at least 30 days before it applies to your next renewal, so you can cancel if you wish.

Payments are not refunded. You can cancel anytime: you keep Pro until the end of the period you paid for, and you won't be charged again.

Consumers in the European Union (people buying for personal use, not for a business) have a legal right to withdraw within 14 days of subscribing, without giving a reason. When you subscribe, you ask for Pro to start immediately. If you then withdraw within 14 days, you will be refunded minus the amount for the days you already used. This right does not apply to renewals, nor to purchases made for a business.

To withdraw, email contact@grabyourqr.com within 14 days, for example: "I hereby withdraw from my contract for the GrabyourQR Pro subscription, ordered on [date], with the account [email]."

A printed QR code should never stop working. That's why there is no limit on the number of scans, and why your dynamic QR codes keep redirecting even if your Pro subscription ends. In that case, your account goes back to Free: your QR codes still work, but changing them and viewing statistics are locked until you subscribe again.

If GrabyourQR ever had to shut down, we would tell you at least 6 months in advance, by email, so you can replace your printed QR codes.

Before printing, always test-scan your QR code with a phone, especially if you changed its colors or added a logo. GrabyourQR is not responsible for printing costs if a QR code wasn't tested before printing.

You agree not to use GrabyourQR to create QR codes that lead to, or files that contain:

• scams, phishing, fake login pages, or attempts to steal personal or banking information;
• malware, viruses or any harmful software;
• illegal content, or content that incites hatred, violence or discrimination;
• content that infringes someone else's rights (copyright, trademarks, privacy);
• spam or misleading advertising.

If we notice or receive a report of such use, we may disable the QR code immediately, and suspend or close the account, without refund in case of serious abuse. Report abuse to contact@grabyourqr.com.

Everything you add to GrabyourQR (links, texts, contact details, PDF files, logos) stays yours. You give us the permission to store, process and display it, only to run the Service for you (for example, showing your PDF to people who scan your QR code).

You confirm that you have the right to use this content, in particular the logos and files you upload.

We do our best to keep GrabyourQR available and secure at all times, but we can't guarantee that it will never be interrupted (maintenance, technical incidents, problems with our providers).

GrabyourQR is not responsible for the websites, files or content your QR codes point to, nor for indirect losses (such as lost revenue). Where the law allows it, our total liability is limited to the amounts you paid us in the last 12 months. Nothing in these terms limits your rights as a consumer under the law.

You can delete your account at any time from your dashboard (Settings → Delete account), or by writing to contact@grabyourqr.com. Your QR codes, files and statistics are then deleted, dynamic QR codes stop working, and any subscription is canceled right away, without a refund. We may close an account that seriously breaks these terms, after telling you why, except in case of urgent abuse.

We may update these terms, for example when we add features. For important changes, we will email you at least 30 days in advance. If you keep using the Service after that, the new terms apply. If you don't agree, you can cancel and close your account.

These terms are governed by French law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live.

If you have a problem, please contact us first at contact@grabyourqr.com: we answer every message. If we can't find a solution together, we will do our best to find a fair outcome.